Fast Money Making Ideas

Two Ends of the Spectrum

The Curse of Standard Treatment. How does the business address it? Now she wants to know if she is entitled to a discount on further purchases. Has purchased 5 such heaters about 6 months ago for the geriatric hospital she runs, on the other hand, vale. Ms. This is a generic question that the business gets asked at least three times every day. Robinson wishes to inquire about the prices of a new model of solar heater. Mr. Let's take the case of a Seattle based supplier of solar heating products and two of its customers.

She starts looking for competing options. Vale is left feeling that the company doesn't really value her business. Ms, robinson is happy enough to receive a generic response after a day. While Mr. Standard small business software would just take in both queries and forward them to the customer service support team.

What should the business be doing?

Because she is convinced that their after-sales service will be equally good, even at a small premium, she is delighted and chooses to go with this company. As this is a valuable business opportunity, vale's hospital would be instantly diverted to a customer service representative who can attend to her personally. Ms, in such a system. The business would benefit from a more discerning system that has a standard answer for routine questions and prioritizes unique ones.

Keep your customers happy and your business will explode beyond never before dreamed of heights. Get the right tools to help manage your customers more efficiently and smartly.